1. Can I place my order by phone?
2. Do you accept International orders?
3. How long does it take to receive my order?
4. What are your Return Policies?
5. How can I check on my order and receive my tracking information?
6. Can I pay by check or money order?
7. Can I order wholesale amounts of property and/or become a distributor?

Answers

1. Can I place my order by phone?
Currently we only accepting orders via the web. If for some reason you cannot place an order via our web site, please send us an email and we do our best to scedule a time to take your order over the phone. Click here to notify us.

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2. Do you accept International orders?
We do not accept International orders but we can help you get your order fulfilled. If would like to place an order from outside the United States, please contact us and we will assist you fulfilling your order. In your email to us, please include your name and the country you are ordering from or to. Upon receiving your email, the proper Lunar Embassy representative will contact you within 48 hours. Please click here to notify us for International ordering help.

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3. How long does it take to receive my order?
You will receive your order courtesy of US Mail. Most orders are processed the same day depending on the time of day purchased. Shipping options are as follows: Standard Mail (4-8 days), Priority Mail (approx. 2-3 days) and Express (1 day shipping).

If you have failed to claim your package and it is returned to us, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount. You will receive another tracking email that will notify you the product is again en route.

If the package goes unclaimed a second time, the original product amount, minus the shipping charges, will be refunded to your credit card and we will not ship again until further notice from you.

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4. What are your Return Policies?
LunarLandOwner.com has an unconditional 30 day money back guarantee. If you are for any reason unhappy with your purchase, please return the entire purchase to the address below within 30 days and we will be happy to refund your money for the product only. We can not refund the shipping costs incurred for your original shipment. When shipping the product back to us, you must use signature confirmation tracking plus insurance in case the package is damaged upon it's return. We are not obligated to honor and refund your return if you cannot prove it was returned or if the package is damaged upon return and you did not purchase insurance for the return delivery. Included with your return must be the original invoice/receipt, or copy of the invoice/receipt, from LunarLandOwner.com or the original invoice/ receipt of purchase from one of our affiliates. Without proof of purchase, we cannot be certain that the Lunar land was sold to you by us or one of our affiliates and we will not be able to honor your return.

If the product (frame) arrives damaged from shipping, ship ONLY the damaged item back to us carefully packed, preferably in the original carton, and send it prepaid with Signature Confirmation to the address below.

Include a letter detailing the complaint along with a copy of your original invoice, daytime telephone number and all relevant contact information placed inside the shipping carton. We will immediately ship you a replacement at no extra charge.

Send returns and damaged items with order invoice/receipt to:
Attn: Returns
LunarLandOwner.com
22976 Oxford Pl Unit D
Boca Raton, FL. 33433

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5. How can I check on my order and receive my tracking information?
Only Express Packages can be tracked even though all of our packages are shipped with Signature Confirmation. If you ordered Express Shipping, you can request a tracking number from shipping@lunarlandowner.com. Be sure to include your order number in your email

If you have not received your order after 14 business days, please send an email to shipping@lunarlandowner.com and we will investigate your order.

If you have failed to claim your package and it is returned to us, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount. You will receive another tracking email that will notify you the product is again en route.

If the package goes unclaimed a second time, the original product amount, minus the shipping charges, will be refunded to your credit card and we will not ship again until further notice from you.

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6. Can I pay by check or money order?
Yes you can. Please send us a money order or your check and after the funds clear, we will immediately process your order. Please be aware that your order will be processed from the date your funds clear therefore extending the time before you receive your Lunar property.

Send check or money order to:
LunarLandOwner.com
22976 Oxford Pl. Unit D
Boca Raton, FL. 33433

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7. Can I order wholesale amounts of property and/or become a distributor or affiliate?
If you are interested in becoming a distributor, affiliate or purchasing wholesale volumes of Moon property, please visit our Distributor Section. Click here.